California Consumer Notice of Collection
- The Information We Collect and How We Use It
- Sources of Your Personal Information
- Disclosures of Your Personal Information
- Your Rights Regarding Your Personal Information
- Opt-Out for Email Marketing and Certain Other Communications
- How We Protect Your Information
- Retention of Personal Information
- Important Notice to All Non-US Residents
- Do Not Track
- Links to External Websites
- How to Contact Us
The Information We Collect and How We Use It
In the preceding 12 months, we may have collected or otherwise received the following types of information about you:
The contact information we have collected about you varies depending on whether we collect that information in person or on our Website. For instance, information collected through our Website varies depending on the webpage but typically includes some combination of your name, email address, postal address, contact type, company information (including address), and any information you provide in messages to us. We may collect your contact information, and subsequently use such contact information, for purposes such as responding to, and following up regarding, your inquiries, providing you with requested information, sending you email alerts (including marketing emails), or reviewing your job application materials. Depending on the nature of your message (e.g., purchase of services), we may route your information to an appropriate third party, such as a distributor, to better address such message.
Device or Network Related Activity
Third-Party Analytics Providers
In an ongoing effort to better understand our users and the Website, we may analyze your information in aggregate form to carry out, maintain, manage, and improve operations in connection with the Website. This aggregate information is generally not considered Personal Information under applicable law.
During the normal course of business, we may collect limited financial information about you, such as your bank routing information, for the purpose of providing you with services or products that you request from us.
Sources of Your Personal Information
We collect Personal Information in the following ways, pursuant to applicable law:
Directly From You
We collect Personal Information directly from you when you sign up to receive our services or to receive communications from us. We may also collect Personal Information directly from you when you contact us, as well as in other similar circumstances.
We may receive Personal Information about you from other sources, such as from analytics service providers that provide us with analytics about the use of our website, from your organization, or from third parties who work with us to provide you with services, such as guarantors you engage while receiving housing-related services from us.
Disclosures of Your Personal Information
We may disclose, and may have disclosed in the preceding twelve months, your Personal Information in the following circumstances. We do not sell or share your Personal Information to third parties for their marketing purposes.
Disclosure to Public Authorities
In some instances, we are required to disclose Personal Information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose Personal Information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas.
Sharing with Third Parties Vendors
We may disclose your Personal Information for other purposes as otherwise disclosed to you, or pursuant to your consent, during your experience on, or in relation to, our Website.
Your Rights Regarding Your Personal Information
You may have certain rights regarding your Personal Information. The rights available to you depend on our reason for processing your Personal Information and the requirements of applicable law (i.e., your rights will vary depending on whether you are located in, for example, California). Specifically, you may have the following rights:
(i) Access (or Know): You have the right to request access to the Personal Information we hold about you, along with other information such as the purposes of the processing, the recipients or categories of recipients to whom the Personal Information has been or will be disclosed, the sources of the Personal Information, retention, and transfers of Personal Information.
(ii) Correction: You have the right to request correction of inaccurate Personal Information we have about you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Information completed, including by means of providing a supplementary statement.
(iii) Deletion: In some instances, you may have the right to request that we delete your Personal Information. In such cases, we will erase, or render permanently unintelligible, such Personal Data.
(iv) Data portability: Under certain circumstances, you have the right to receive the Personal Information about you that you have provided to us, in a structured, commonly used and machine-readable format.
(v) Opt out of the sale or sharing of Personal Information: We do not currently, nor have we in the preceding 12 months, sold or shared (in this context, share means use of your Personal Information for cross-contextual behavioral advertising) Personal Information, including sensitive Personal Information, collected from or about you through our Website or otherwise.
Please note that many of the above rights are subject to exceptions and limitations. Your rights and our responses will vary based on the circumstances of the request. If you choose to assert any of these rights under applicable law, we will respond within the time period prescribed by such law.
Depending on where you are located, a person authorized to act on your behalf may make a verifiable request related to your Personal Information. If you designate an authorized person to submit requests to exercise certain privacy rights on your behalf, we will require verification that you provided the authorized agent permission to make a request on your behalf.
When a request is submitted, your request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected Personal Information or an authorized representative of that person; and (ii) describe the request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Opt-Out for Email Marketing and Certain Other Communications
You may manage your receipt of marketing communications, press releases, and alerts by clicking on the "Unsubscribe" (or similar) link located on the bottom of an applicable marketing email and following the instructions found on the webpage the link directs you to.
You cannot opt out of receiving administrative or transactional e-mails. In all such cases, please allow us a reasonable time to process your request.
We collect information using cookies and similar tracking technologies. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive (or other storage medium) so that your computer will “remember” information about your visit. We use both first and third-party session cookies and persistent cookies. Below is a general primer on session and persistent cookies; information collected by cookies depends on its particular purpose.
- Session Cookies: We use session cookies to make it easier for you to navigate our Website. A session ID cookie expires when you close your browser.
- Persistent Cookies: A persistent cookie remains on your hard drive (or other storage medium) for an extended period of time or until you delete them. Persistent cookies also enable us to track analytics and improve user experiences with our Website.
As noted above, we use Google Analytics to collect certain usage information about your visit to our Website for the purpose of improving the operation of our Website. To opt-out of Google Analytics, you may download the Google-provided browser add-on at https://tools.google.com/dlpage/gaoptout.
How We Protect Your Information
We take commercially reasonable steps to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.
Retention of Personal Information
Important Notice to All Non-US Residents
Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including Personal Information, will be transferred from your country of origin to the US. To the extent permitted under applicable law, your decision to provide such data to us, or allow us to collect such data through our Website, constitutes your consent to this data transfer.
Do Not Track
We do not use behavioral advertising cookies on our Website to collect Personal Information about you. For that reason, we do not respond to "Do Not Track" settings or other related mechanisms, such as opt-out preference signals, at this time.
Links to External Websites
How to Contact Us
Last Updated: November 16, 2022
Effective Date: January 31, 2023